FAQs
Which service do you have questions about?
Our normal rental period begins at 7 days and includes one removal service. We don't have a time limit on how long you can rent the dumpster, but after one week, the price rises by $15 per day. If you need the dumpster longer and have a credit card on file, you are welcome to keep it for an additional $15/day. If you would like to swap for a fresh dumpster, a new rental period will begin when that one is placed.
For volume customers, our rental periods are 30 days. Please reach out to confirm additonal details.
We accept cash and all major credit cards. We are also able to accept checks from business accounts. Please reach out if you have any questions about these options!
When metal meets a concrete surface, light scratching can occur. If you have any concerns or need to discuss placement locations, please reach out - we have solutions available!
We can place a dumpster on your lawn, however we can't be held responsible for damage to sprinkler systems, ruts in the yard, or any additional damage to your lawn. The customer assumes all responsibility for their property.
Yes, please review the list below of items that cannot be placed in our dumpsters:
Yes, we have clean fill cans dedicated to non-trash items such as concrete. Sometimes these are available at a lower cost as well! Please call for service options to ensure you receive the right type of dumpster.
No problem! Who doesn't have more stuff than they realized? We have a couple of different options - we can swap your old dumpster with a fresh can or if the job is a little bigger than you expected, we also have a junk removal team that can help you finish and clean up the job in no time at all! Please note that if you choose to swap with a new dumpster, it will start a new rental fee period.
Since we know that projects sometimes take a little longer than expected, we offer an $15/day rental extension.
Please call us to extend your rental period and ensure that the unit is available for the days you need. You can choose to pay for the additional days in advance or be billed at the end of your rental period. If you don't already have a pickup date scheduled, when you are done with the dumpster, give us a call and we will come pick it up within 48 hours of you reaching out.
We pride ourselves on a simple, straightforward process. There are no hidden fees in your contract. As long as the dumpster is under the weight limit and we are able to pick it up at the scheduled time, you won't receive any additional fees. Please call us if you have any questions or concerns.
We deliver to the entire Northwest Arkansas area and don't charge any additional mileage fees. We're here to serve all of the NWA community!
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Yes! We offer indoor demolition services on a case-by-case basis. Please give us a call to go over the details and see if we are the right fit for your project.
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We price based on how much space your items take up in the back of our truck, broken down into ⅛, ¼, ½, ¾ of a truckload, all the way up to a full truckload. Our trucks hold the equivalent of seven pickup trucks.
Our prices vary based on location and there is a minimum charge for our teams to remove your items, which is different in each location, based on a number of factors, including local disposal and recycling fees.
We offer single item pricing for certain items such as mattresses or TVs, sometimes this will be less than our minimum charge.
For materials that have a heavy cubic weight like dirt, concrete, and gravel, pricing is based on the total volume that the material takes up in the truck, up to a maximum of one foot in height for a full truck.
No, Outbound Junk Removal is a paid service that offers full-service junk removal. That means that everything is included in the price; picking up items from wherever they’re located, loading the items into the truck, sweeping up the area when we’re done, and any associated disposal or recycling fees. We’ll give you a single, up-front price before we get to work, and that’s the price you’ll pay once we’re done—no surprises! All you have to do is point, and we’ll make your junk disappear!
No, we can’t give you an exact price over the phone. Since we typically price based on how much space your items take up in the truck, we need to see the items in person before we can give you an exact price. For some single item removals, we can give you an estimated price before the appointment, but the final price will always be given onsite. The best way to get a price is to book a free, no-obligation onsite estimate.
Tips are by no means expected or obligatory when using our service. However, we know our teams greatly appreciate them! If you feel like they did a great job, feel free to tip as you see fit.
We accept cash and major credit cards, and some locations have additional payment options. Payment is only processed once the job is complete.
We want to make sure we give you an accurate price, and since we price based on how much space your items take up in the truck, we need to see your items in person before we can give you a final price. As soon as the friendly, uniformed team arrives, they’ll take a look at all of the items you want to have removed and provide an exact price before starting the work. We only complete the job if you are happy with the price, so if you choose not to proceed, just say the word and we’ll be on our way.
The items we most often help people get rid of are mattresses, couches, other types of furniture, and electronics. We can take pretty much anything that two people can lift and load, as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your garage, backyard, attic, or anywhere else, we'll get it taken care of and cleaned up!
Yes, we can remove paint, however we do require the paint to be fully dried before we can remove it.
Absolutely! We take big items all the time. As long as it can be lifted and loaded into the truck by two people, we'll be happy to take it away for you!
Our goal is always to be as environmentally responsible as possible, while being sure to follow local regulations. We do our best to keep items out of the landfill by donating the donate-ables and recycling the recyclables as much as we can.
Yes, there are a few, primarily hazardous items that we cannot remove. Please review the list of items below:
You can always change or cancel your appointment at any time. Just call us and we'll be happy to help you make changes to your appointment.
On the day of your appointment with us, one of our friendly team members will give you a call or text 25-30 mins before we arrive to let you know we’re on our way.
Yes, we're fully licenced and insured! We have insurance covering damages to both persons and property for every single booking.
Yes! We will work with your schedule to ensure there’s no disruption to your business or customers.
Yes, we can! No matter how many locations you have, we can create a custom junk removal solution that works for you. We can coordinate pickups at multiple locations across Northwest Arkansas and come up with a schedule to finish the job that works for you!
Yes, and we can even offer bulk pricing discounts for pickups scheduled on a weekly, monthly, or quarterly.
Yes, we are fully licensed and insured, and can offer Junk Removal in all of our service areas.
Just give us a call and we will create an account and plan unique to your business's specific needs.
Yes, our team is equipped to help with your construction project, no matter the size!
When we complete the junk removal, you should receive an invoice from us shortly after. If you haven’t received it, or need to access past invoices contact us via e-mail or phone.
Of course! We know that this is an important requirement before we arrive on-site. We are fully licensed and insured, and will provide a copy of our insurance certificate ahead of your appointment. Feel free to contact us via e-mail or by phone.
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